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  • Why Coconut/Apricot wax?
    We opted for Coconut/Apricot over other waxes due to its superior cold and hot throw, the fact that it's vegan friendly (unlike beeswax), and less impactful on the environment than Soy wax. Although soy wax is great in its own right, we wanted to stray from soybean harvesting due to the potential detrimental effects it has on the environment. Coconut/Apricot also makes a superior wax when venturing into body products since soy contains phytoestrogens. Although Soy has very weak estrogenic activity, we decided to avoid it all together and spend extra funds on a less controversial ingredient.
  • Do you have a physical location where I can pick up my candle instead of paying for shipping?
    Why yes, we do! You can opt to pick up from our home location where they're created. You'll create your order on our webpage, type in your information, then under Delivery method you can click "pickup". Once your order is placed, your candle will be ready in 7-10 business days. We will reach out via email or phone number to confirm that we are processing your order, then follow up via email or phone when your order is ready to pickup.
  • How long do I let my candle burn after the first light?
    For our candles, typically, 2-3 hours. You want to get a full melt pool that reaches the edges of the vessel before you blow it out. If you don't, you'll get a ring around the wick and create a well that doesn't allow the candle to burn efficiently. Candles have "candle memory" which means they remember the first melt. If you don't melt the wax to the edges of the candle the first time, it may continue to burn to its previous diameter thereafter.
  • What is the burn time of your candles?
    Our candles burn for approximately 35+ hours. This is a little less than typical cotton wicked candles, but wood wicks disperse heat and fragrance quicker than cotton.
  • How long will it take to receive my candle order?
    Once order is placed, it takes 7-10 business days to create your candles from scratch. After this time, your order will be shipped based off your shipping choice at checkout. Orders typically arrive in 2-3 days after shipped. Free shipping typically takes 3-5 days to deliver. Please note that during peak holiday seasons, shipping times may be longer than usual. If you have any questions or concerns about the status of your order, please don't hesitate to reach out.
  • Is concrete safe? I heard it's not eco-friendly.
    After hours and hours of research and wanting to sustain our eco-friendly standard, we found a concrete mixture that met the standards we wanted to abide by. Our concrete mixture meets the USGBC LEED green building standards as an eco-friendly cement. A huge part of our vision for Hue Candle Co is for our consumers to upcycle or repurpose our vessels which can help any carbon footprint.
  • How should I extinguish the flame?
    If you're not a fan of blowing out candles, we recommend purchasing candle snuffers. These extinguish the flame without leaving residual smoke. You can also use an old glass jar and gently place it over the candle, either all the way, or halfway to deprive the flame of oxygen. Whatever you do, DO NOT suffocate the flame with the lid. Concrete is naturally porous and is prone to marks and stains, even if it's sealed or varnished. Two, a lot of candles have rubber seals, plastics, and materials that are not designed to come in contact with direct flame. This can degrade those materials which could be toxic. Lids also trap smoke and soot on the wick and wax, disrupting the fragrance dispersion.
  • How long can I burn my candle?
    We recommend only burning your candle for a maximum of 4 hours at a time. With our wood wicks, it tends to create a melt pool quicker than cotton wicks, which means it heats up quicker (also disperses more fragrance) and can burn too hot. To increase the longevity of your candle, follow the 4 hour rule. Also, if you start to see black soot expel from the tip of your flame, the candle is too hot and the wick needs to be trimmed to 1/4"
  • Are concrete candles safe?
    Yes! Although glass and tin are typical mediums used for candle making, concrete is a great alternative. However, since concrete this thin is not naturally heat resistant, and concrete absorbs heat, we take the necessary steps to seal and varnish our vessels multiple times with eco-friendly, water-based, no VOC sealant to increase durability and provide extra protection from heat.
  • Do you ship internationally?
    For the time being we're only shipping orders within the U.S.
  • How do I keep the wick trimmed?
    Ideally, wick trimmers should be used to keep the wick trimmed to 1/4". However, since most of us don't own wick trimmers, pinching off the excess black tip of the wick after it has burned (and you let it cool of course) with your fingers works just fine. If you don't like sooty fingers, just wrap a tissue around your fingers and pinch it off. Remember, if you don't keep your wood wick trimmed to 1/4", your candle could burn too hot and too fast. If your candle flame flickers or you notice smoke, it should be extinguished. Allow to cool, trim wick, check for drafts, then re-light.
  • Why wood wicks?
    To be honest, we LOVE the crackling sound they emit, and we also think they add a touch of elegance to the candles. But from a scientific standpoint, we chose wood wicks because they disperse fragrance quicker and more efficiently than cotton wicks. One study showed that wood wicks give 35% more fragrance throw in a room vs cotton.
  • What do you use to color your vessels?
    Good question! We opted to use non-toxic, sustainable pigment powders to color our vessels. We initially started with acrylics, but we soon found out they weren't sustainable, so we switched. Pigment powders are costly, but yet again, we wanted only the best materials and ingredients for our concrete vessels and for our consumers.
  • Can I repurpose my concrete candle container?
    Of course! That's a huge part of why we decided to make our vessels from concrete. When 1/4" of wax remains, you can melt, boil, or freeze out the excess wax. Then use soap and water to remove excess residue. Ta-da! You have a multifunctional vessel. Use it for cotton rounds, swabs, make-up brushes, toothbrushes, coin jar, jewelry, succulents, a small plant, you name it! Anything your heart desires.
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